Frequently Asked Questions
Everything you need to know about shopping with ciúb.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all ciúb tags still attached to qualify for a full refund.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
At ciúb, we prioritize quality and ethics. We partner with certified suppliers to ensure our fabrics are durable and produced under fair working conditions.